A customer must contact either the BTR pick-up location provided on the Thank You page and in the confirmation email or call 1-80. If a customer needs to cancel or modify a reservation in any way, he/she must contact BTR at least 48 hours before the pick-up date and time listed on the Thank You page and in the confirmation email. Charges will be provided at time of pickup. Rates reserved online do not include applicable taxes, fees, surcharges, additional accessories, protection plans purchased at time of rental, the required refundable deposit, moving supplies or other applicable charges. If the equipment requested is not available, BTR reserves the right to substitute equipment at no additional charge to the customer. The pick-up location, drop-off location, time of rental and date of rental selected in a reservation is a preference only and, if a preference selected is not available, Budget Truck Rental ("BTR") reserves the right to offer a customer alternatives.Īll equipment selected in a reservation is subject to availability at time of pickup. A reservation only guarantees the rate once confirmed with a credit card deposit, and shows a customer's preferences for a pick-up location, drop-off location, time of rental, date of rental and equipment type.
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